Babysitting the Machine: Glean's Rebecca Hinds on the Hidden Human Labor of AI at Work
AI productivity paradoxHuman-AI collaborationOrganizational change managementEmployee engagementAI ethics in the workplaceEnterprise AI platformsContextual AIWorkplace psychologyOrganizational designAI detectionPerformance managementLeadership strategiesFuture of workMeeting dynamics
Rebecca Hinds, Head of the Work AI Institute at Glean, discusses findings from the Work AI Index 2026 report, revealing a paradox: while 87% of workers use AI, saving 13 hours weekly, only 13% report significant organizational improvement. This gap is explained by "bot sitting"—the hidden labor of making AI useful (6.4 hours/week)—and "bot shitting"—delivering AI-generated work without understanding it (69% admit). The conversation explores the psychological impact of AI, the importance of organizational context (like Glean's enterprise graph), and how leadership can foster a functional AI culture by prioritizing transparency, meaningful work, and collective incentives over individual productivity metrics.